Client Feedback

At Capstone, we measure our success by the value that our clients ascribe to our services.  Ultimately, our reputation is built on the people and institutions we represent, ranging from private business owners and management teams, to private investors and commercial lenders.  At the conclusion of each transaction and engagement, we seek direct and candid feedback from our clients across 10 performance categories. On a cumulative basis since the founding of the firm, Capstone has achieved a 96% performance rating.  We take great pride in this achievement.

 

"The Capstone team was always there for us.  Nothing got in their way; not time zones (there was a seven hour difference), nights, weekends or holidays.  It was a complex transaction involving three countries and different business cultures.  In tough times, the Capstone team was always poised and looking forward to deliver solutions.  What struck me, after working with other investment banking firms, is Capstone’s 'get it done' approach – they consistently reached out for additional activities versus only 'overseeing the process'.  Capstone achieved a significant premium for our company and I highly recommend the firm.  They were real partners for our team."
 

Rammy Ringel
Board Member
Tiny Love
 
“Having an experienced M&A advisor such as Capstone Partners on our team was invaluable to us. They really took the time to gain a deep understanding of the technology and operating metrics that drive our business and played a key role in helping us evaluate the strategic implications of this transaction. Capstone did a great job.”

 

Tom Tullie
CEO
ecoATM
 
“I was very impressed with Capstone Partners, particularly for their depth of knowledge in the technology sector and ability to navigate complex issues with ease and professionalism. The team took a ‘roll up the sleeves’ approach to managing the deal cycle, which kept the negotiations on course. The level of attention and overall deal expertise was instrumental to the success of our transaction. I look forward to the opportunity to utilize Capstone’s services again in the future.”
 
Robert Jordan
CEO
KMS Software Company
 
"During our M&A process the Capstone team was supportive, involved, and responsive to our needs and questions…day, evening or weekend…whatever it took.  Our Invo team benefited from excellent preparation and valuable debriefing.  The robust process brought us many excellent potential partners, and we closed our deal successfully within our targeted timeframe."
 
Mary McClain
President
Invo HealthCare Associates, Inc.
 
"We interviewed many firms - local, national, large and small.  Capstone was the perfect fit.  They are large enough to have the resources and connections we needed and small enough to provide a personal touch.  Senior level management were involved from day one and the entire team worked extremely hard to close on a very tight schedule.  I highly recommend Capstone and their team!"
 
Joe Cronin
Founder and President
Edvisors
 
“Capstone did a very good job in representing us in this transaction.  Specifically, I thought they did  very well listening to our concerns, fielding questions and giving us sound advice all along the way. We were very impressed with The Boston team’s overall knowledge of the M&A process and negotiating tactics. All in all, we thought our skill sets were well complemented by Capstone and thank them for their help in our transaction.”
 
Arthur Bourque
CEO
SURV
 
“My expectations were very high going into the process, so exceeding them was next to impossible.  That said, I gave Capstone top marks across the board, especially in the areas of senior level attention and the ability to deliver technical deal expertise and negotiation strategies.”
 
Roger Malinowski
Chief Executive Officer
B.O.B Trailers Inc.

“I believe that this is a very good fit and will secure the future of SMA and allowing it to compete effectively without compromising its historical standards of excellence in patient care.  Both you and Mark lived up to your reputation and I know from Tom that an enormous amount of time and effort was expended in seeing this often bumpy flight to a smooth landing.“ 

Dr. Daniel Schwartz
Founder and Chairman
Surgical Monitoring Associates

“The Capstone Philadelphia team were by a large margin  the best sell side investment banking team we have transacted with in all the companies we have acquired”

David Smith
Chief Executive Officer
RectorSeal Corporation

“The Capstone team is filled with quality individuals with great integrity and work ethic.  It was our pleasure to be able to know and work with them.”

Brad Manatt
President/CEO
Manaco, Inc.
 
“This transaction featured a number of unique and highly complex deal issues. The professionalism and creativity exhibited by the Capstone team were key to facilitating a successful close.”
 
Pam Carr
Vice President
Bright Horizons

“I was very pleased with the service and professionalism of the Capstone team. They had a great process which enabled me to receive maximum value for my company. They were very engaged in every step of the process and their advice was insightful and constructive. I would highly recommend Capstone Partners.”

Frank Hoogland
President
Birdola Products

“Our transaction was highly difficult and complex and we encountered many hurdles. Capstone was instrumental in keeping the team focused on the goal. We were very impressed with the level of preparation, thoroughness and dedication that the Capstone team exhibited. This deal closed because of Capstone’s long hours and creative problem solving.” 

Randy Herman
President, Chief Executive Officer
GI Plastek

“There was never a doubt that Capstone had the College’s best interests at heart throughout the entire transaction process. Capstone would have cancelled the deal versus seeing our shareholders less than excited about the terms. Fortunately, they made sure that we were. We signed the purchase agreement at the beginning of the credit crisis and financial market meltdown. Despite the landslide in the broader economic environment at the time, we closed the deal by the end of the year, due in large part by Capstone’s doggedness, creative approach and technical deal negotiation capabilities. I hired Capstone because of the firm’s industry expertise, but more so because of the feedback I received from their clients. Now, I am happy to add my name to that list.”

Jack Miller
CEO & Shareholder
Pacific College of Oriental Medicine

“Capstone’s performance greatly exceeded our expectations. Their team demonstrated commitment, integrity and a passion for getting the deal done. They promised senior level attention at every stage of the transaction and they delivered on that promise. I am very satisfied with the service they provided and feel they earned every bit of their fee.”

Bernard Noe
President
Information Management Corporation

“Capstone was instrumental in helping us maximize the value of our business. In addition, I was particularly pleased with how well Capstone worked with our corporate counsel to ensure all the details of this transaction were properly handled. I feel that the process was well managed at all times and that Capstone was the right investment banking partner for J.H. Emerson Company.”

George Emerson
President
J.H. Emerson Company
 
"I was very familiar with Capstone before we engaged them to represent us.  I knew the quality of people and their industry coverage of our sector was important to us.  During the transaction, they made recommendations on positioning and market timing that had a significant positive impact on our transaction results.  The Managing Partner of the firm was in the trenches with us on a daily basis during the most critical aspects of the process and Capstone provided us with the trusted, objective advise and technical experience we were looking for.”
 
Jim Cegelski
CEO, Principal Shareholder
Accessories Marketing, Inc.

“We always got top-notch advice, with outstanding industry knowledge, good foresight, and ferocious attention to detail. Senior level attention remained at 100% throughout when other firms would have punted to a junior associate.”

Enrique Marroquin
Director of Finance
Hunt Power, L.P.

"I knew how to run a business, but knew very little about how to sell or recap a business. The team at Capstone gave me the confidence to proceed with speed into a perfectly timed marketplace. There were many times during the process that honest, confidential advice was needed. We always felt comfortable that we could trust Capstone with anything. You need that support during one of the most stressful and significant events that will ever happen in your lifetime."

Edward Caselden
Chief Executive Officer
L-Com, Inc., MA

“Our Board was keen to evaluate multiple strategic options and Capstone delivered. We received comprehensive and thoughtful advice, good industry knowledge and overall process management such that the Board could make appropriate decisions.”

Mark Noyes
Chief Executive Officer
WebGen Systems, MA
 
“Capstone’s understated professional demeanor was a major selling point as we evaluated potential partners to assist with the sale of our company.   Once engaged, they produced a comprehensive list of premier buyers dedicated to closing a transaction that met the needs of all shareholders.  As promised, Capstone delivered a partner and a transaction that positioned the Company and its management team for future success while maximizing value for its existing shareholders.”
 
Richard McGrail
President, Chief Executive Officer
Avtek, Inc.
 
“When we first met the Capstone post-secondary education team, they impressed us with their honesty and integrity.  They developed a plan to position and market our company to the premier buyers.  They told us we could realize maximum value for the business.  Ultimately, the company was acquired by the multi-billion dollar leader in the industry at a value exceeding my expectations.  Capstone delivered as promised  and never gave us a reason to doubt our trust in them.” 
 
John M. Kwitek
President, Principal Shareholder
Martin's College of Cosmetology, Inc.
 
“Having to run a business through a transaction was more difficult than I expected. The transaction alone was challenging enough since I had to do it twice. Capstone stood by me the entire time and they were on top of everything. I don’t think this transaction would have closed without them. Capstone was a great fit for my Company and the strategic partner I secured for the business through this transaction is top notch.
 
Dwight Peterson
President, Principal Shareholder
IEFC
 
“My dealings with Capstone were pleasant and professional.  They understood that in selling a company that I built over 28 years that the myriad of finer points were perhaps personally as significant as some of the greater points.  Capstone’s consistently prompt communication skills relaxed the process of selling my business and helped secure my financial objectives.”
 
Thomas McGuern
President, Chief Executive Officer
Pierre's School of Cosmotology
 
“I was very impressed with Capstone’s rapid turnaround time.  They always seemed to be first out of the gate in identifying the most prominent transaction issues and recommending resolutions.  Their approach was unassuming and intelligently focused.  The quality of the advice Capstone provided us was outstanding.”
 
Richard Lockman
Principal Shareholder
Ross Learning LLC
 
"Capstone Partners was key for AQS in achieving our objectives of securing a growth equity partner, realizing liquidity for our shareholders, and managing many divergent and, oftentimes, conflicting constituencies.  Capstone’s ability to secure an acceptable transaction was noteworthy as was their passion and commitment to the process.  In fact, an acceptable transaction was only realized because of Capstone’s ability to keep multiple buyers interested and committed to a transaction.  Given the relationships that developed over our process, I would not hesitate to use Capstone again in our future endeavors.”
 
Kevin Flanagan
President and CEO
AQS, Inc.
 
“Capstone was tenacious about our transaction.  They did a great job under difficult circumstances and tough timing with an acquirer base that seemed significantly more defensive than offensive.  Nonetheless, their senior executives were intimately involved in getting the transaction done.  Great execution.”
 
James Lousararian
President and CEO
Angiolink Corporation
 
“I have been involved in numerous transactions throughout my long career as a chief executive and principal investor.  I chose to engage Capstone to represent our company because they understood the industry and, most important, their senior officers committed their full personal participation.  That commitment made a big difference for us.  I give Capstone top marks across the board.”
 
Leon C. Hirsch
Former Chairman and CEO
JHK Investments, LLC
 
“Capstone has a great reputation and demonstrated professionalism and passion from the start; this deal was going to get done!  Looking back, the key to this transaction was their creative problem solving capabilities – obstacle by obstacle.  This transaction would not have been completed without Capstone and I am looking forward to working with them again.”
 
Marc E. Goldberg
General Partner
BioVentures Investors, LLC
 
“I was very pleased with Capstone’s ability to negotiate on our behalf in acquiring Altaworks.  Capstone has demonstrated a real commitment to clearly understand our expectations and requirements as we continue our use of M&A as a core strategy.  This desire to be close partners will ensure that our M&A efforts go smoothly.  I look forward to using Capstone again as a core member of our M&A team.”
 
Alain Cohen
President and CEO
OPNET Technologies, Inc.

“My transaction has become noted as the best in the industry. Capstone did it. What more can I say about them?”

Henri Blaine
CEO, Princiapl Shareholder
Blaine Career Schools

“I hired Capstone because of their track record and industry focus, which I believe made a difference.  Capstone committed their best resources to us and delivered. The personality and professionalism of the firm are stellar.”

Arnold Heinrich
CEO, Princiapl Shareholder
SBPA Systems

“I underestimated the due diligence process and how tough it is to run and sell a company at the same time. Capstone had us prepared for this process long ahead of time and really dug in to get us over the finish line. They were not only focused on getting the deal done, but making sure we kept our eyes on the ball of running the business.“

Timothy Stunz
President, Principal Shareholder
SBPA Systems

“Capstone has a style and approach that is remarkable to watch. They have a way of roping in wayward issues with complete finesse. Bottom line – a phenomenal job. We did not have one moment of regret in our decision to engage Capstone.”

Peter Pierce
CEO, Princiapl Shareholder
Punch Software

“At several points in time, our transaction was riding a razor thin line and Capstone was always there and ready. They knew exactly when to push and when to pull back.”

Gary Jenkins
COO, Principal Shareholder
Punch Software

“Our transaction involved a high degree of complexity in terms of legal, accounting and tax issues. At every point in the transaction, Capstone lead the way.”

Steve Davis
CTO, Principal Shareholder
Punch Software
 
“We were initially hesitant to engage an investment banking firm based on prior experiences, but when we started conversations with Capstone, what struck us the most was … their willingness to put their own money where their mouths were.”
 
Maureen Finlayson
CEO, Princiapl Shareholder
Radius Medical
 
“I have used a number of investment banks over the past 17 years including Merrill Lynch, Goldman Sachs and DLJ amongst others and the Capstone team not only far exceeded my expectations but  also clearly outperformed any of those firms.”
 
John Calnan
CFO & Shareholder
NetDecide
 
“Capstone did an enormous amount of counseling both internally and with prospective buyers to get the deal closed.  Senior level attention never lagged in spite of the inordinate delays.  Management and investors felt that their interests were protected by Capstone at all times.“ 
 
Raghu Chintala
CEO, Princiapl Shareholder
NetDecide
 
“… they seemed more focused on how they were going to deliver value … Our transaction was very challenging in that we were dealing with a relatively inexperienced acquirer.  I enjoyed watching Capstone educate the acquirer while continually pushing the deal to closure.”
 
Richard Kivel
CEO & Shareholder
Molecularware